Course Overview:

The "Human-Centered Design for Fintech & Digital Banking" is a comprehensive 2-day program that explores the principles and practices of human-centered design within the context of financial technology and digital banking. This course equips participants with the knowledge and skills to create user-centric solutions that enhance the customer experience in the fintech and digital banking sectors.

Course Objectives:

• Understand the fundamentals of human-centered design and its importance in fintech and digital banking.
• Foster creativity and innovative thinking in the design process.
• Gain awareness of human-centered design processes and their variations.
• Learn to identify stakeholders and users, conduct user research, and create user journeys.
• Develop skills in sketching user experiences, wireframing, and design prototyping.
• Master usability testing, user surveys, and interpreting results.

Prerequisites

• No prerequisites are required for this course.
• It is open to anyone interested in learning about human-centered design in the context of fintech and digital banking.

Module Outlines

Module 1: Business Benefits of Human-Centered Design

• Introduction to human-centered design.
• Stakeholders and users' involvement.
• Outcomes for people and business ROI.
• Finding your role in the process.

Module 2: Creativity in Human-Centered Design

• Fostering creativity.
• Creative brainstorming activities.
• Forming innovative solutions.

Module 3: Human-Centered Design Processes

• Key ingredients and phases, including ISO 9241-210.
• Comparison with the waterfall system development.
• Overview of well-known design variations.

Module 4: Human-Centered Research and Design Insights

• Identifying stakeholders and users.
• User interviews and contextual inquiry.
• Thematic affinity clustering and preference voting.
• Creating user journeys.

Module 5: Design Exploration and Creation

• Sketching user experiences.
• Wireframing.
• Design prototyping.

Module 6: Design Assessment

• Usability testing and measurement.
• User surveys.
• Understanding and acting on the results.

Course Outcomes:

• Upon completing this course, participants will be able to:
• Apply human-centered design principles to fintech and digital banking solutions.
• Generate creative and innovative design ideas.
• Execute user-centered research and create user journeys.
• Develop user-friendly prototypes through sketching, wireframing, and design.
• Conduct usability testing and interpret results for continuous improvement in the design process.