• 20+ years of expansive experience as a digital transformist, strategic thinker, creative trouble shooter and visual story teller.
• Regional Ecommerce Product Owner for Mercedes Benz vehicles for 16 markets.
• Streamlined and implemented demand process management which will result in early features implementation by 25%.
• Facilitated and pioneered Ecommerce SAFe agile release train with the scrum team successfully.
• Collaborate with stakeholders to create product vision, value, product roadmap and ROI.
• Own the product roadmap and implement features based on business strategy and legal requirements for each market.
• Developing high-quality business strategies and plans ensuring their alignment with short-term and long-term objectives.
• Integrated various in-house and third-party ancillaries into the Internet and mobile distribution channel which contributed to 5%+ of non-airline related sales, boosting significant profit.
• Launched innovative market-specific and global alternative payment methods like the Western Union, JCB cards, Union Pay, Visa Checkout, ApplePay, Andriod Pay and payment gateways resulting in 20% incremental online revenue.
• Launched in-house Online Customer Relationship Management module resulting in 30% increase in customer engagement.
• Played an instrumental role in the achievement of the first million of online sales, catapulting it to 3 million in a short time.
• Invented a proof of concept for the Amadeus airline ancillary services, merchandising products and digital solutions.
• Internet Booking Engine and web check in administrator.
• Preparation of invitations for quotations, reviewing them and assessing them.
• Day to day management and operations of E-commerce Department.
• Provide co-ordination, support and arrangements for affected passengers, like rescheduling their flights and arranging accommodation.
• Creating and revise manuals and procedures.